Support
Most answers live in the FAQ. For account-specific help, talk to us.
Account and billing
Manage or cancel your subscription in the iOS app. You can also cancel through your Apple Account settings. On your iPhone, open Settings, tap your name, then Subscriptions. Billing runs through Apple. Cancelling stops the next renewal; your access runs to the end of the period you paid for. No exit survey, no retention call. Email support@frontlineprivacy.com if you need help.
Scan results
Each finding shows the broker, what data they have on you, and our current status: pending, in-progress, removed, or re-listed. "Re-listed" means the broker re-published you after a previous removal. When that happens, we file the opt-out again. If a finding has been pending for a while and hasn't moved, flag it to support and we'll look into it.
Active threat or doxxing
See /crisis for the immediate action checklist. For takedown help, write crisis@frontlineprivacy.com with "ACTIVE THREAT" in the subject line. Documented active threats get a priority response.
Removing or adding a family member
Household Pro covers your household, up to five people at the same address, for $20/mo with no per-member add-on. Switch to Household Pro anytime in the app to add household coverage. Removing a member stops new opt-outs but doesn't reverse the ones already filed. Once a broker has processed a removal, your data stays off until they re-list.
See also our Privacy Policy and Terms of Service.